Box Office: 01379 652241

DISS • NORFOLK

TERMS & CONDITIONS

Please check your ticket at the time of purchase

By accepting this order and buying your ticket(s) and attending this/these event(s) you are accepting the following Terms & Conditions and agreeing to be bound by them and to comply by all applicable laws and regulations.

  • Please arrive at least 20 minutes in advance of event start times if you are collecting tickets on the door.

  • The management reserves the right to refuse admission. The management reserves the right to alter or amend the programme as necessary as a result of unforeseen circumstances.

  • The number of wheelchair positions is strictly limited so wheelchairs users should check with the Box Office for availability prior to booking so a place can be reserved for you. If your mobility requirements necessitate someone to accompany you, we can offer a complimentary ticket for your companion.

  • No photography or recording of shows is allowed.

  • Possession of a valid ticket authorises admission of the holder to the auditorium immediately before the performance begins but once the performance has begun the following applies. To avoid disturbing the audience and performers, latecomers will not be allowed access to the auditorium until a suitable point in the performance designated by the company, which may not be until the interval. 

  • Providing we are contacted at least 24 hours before an event we will issue you with a credit against future purchases, less an administration fee of £1 per ticket. We are not able to offer credits for paid for workshops or classes?.

  • Refunds can only be made on the very rare occasion that a performance is cancelled.

  • Once purchased, tickets cannot be refunded, unless the event is cancelled. All tickets will be offered subject to availability at the time of booking.

  • The Corn Hall accepts no responsibility for possessions lost or stolen on the premises.

  • Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.

  • The Corn Hall is supporting the NHS Test and Trace service in a bid to help control the rate of reproduction, reduce the spread of the infection and save lives. As part of the booking process you will be asked to input your contact telephone number. All information collected for Test and Trace will remain securely on our ticketing system, and will not be used once 21 days have elapsed after the event.
  • We are a Covid secure venue and when attending an event we ask that you follow all current Government guidelines in relation to Coronavirus, this includes social distancing where possible and the wearing of a face covering correctly. Remember, Hands, Face, Space. 
  • The health, safety and wellbeing of our staff and other audience members is our priority. We reserve the right to refuse admission or ask you to leave for behaviour which we feel is likely to cause damage, injury or annoyance, or if you don’t respond to our reasonable requests. No refunds will be offered in this circumstance.
  • Smoking, including e-cigarettes, is not permitted anywhere in our buildings (unless for artistic purposes only)
  • Event management reserve the right to make changes to these Terms & Conditions at any time without prior notice.