Box Office: 01379 652241

DISS • NORFOLK

TERMS & CONDITIONS

Please check your ticket at the time of purchase

These terms and conditions relate to the purchase and supply of Tickets, Creative Engagement Events, Workshops, and Friends schemes. Please read these terms and conditions carefully before purchasing any of the above as by doing so, you accept that these terms and conditions will govern all contracts.

The Corn Hall is the operating name of The Diss Corn Hall Trust. Tickets are sold by The Corn Hall on behalf of producers, promoters and third-party event organisers. On occasion producers or promoters may sell a small selection of tickets via their own ticketing platforms. The Diss Corn Hall Trust cannot be responsible for tickets sold via these platforms.

The Diss Corn Hall Trust is a registered Charity No. 1136553

Nothing in these terms and conditions is intended to affect your statutory rights.

It is the responsibility of the customer to ensure tickets in their possession are for the correct date and time; please check your ticket carefully as we might not be able to correct mistakes. Please check your ticket at the time of purchase and contact the Box Office if there are any issues.

Bookings made via telephone, online or in person are subject to a £2.50 non-refundable per transaction fee.

By default, all tickets are now print at home e-tickets. These can be shown on a mobile device or in printed form when entering the auditorium. Tickets can be printed and/or posted on request at an additional fee of 50p per ticket.

Customers attempting to use tickets for an incorrect date or time will not be admitted.

Once purchased, ticket refunds can only be made on the very rare occasion that a performance is cancelled. Please note that booking fees are non-refundable. 

By accepting the order and buying your ticket(s) and attending this/these event(s) you are accepting the following Terms & Conditions and agreeing to be bound by them and to comply with all applicable laws and regulations.

  • We recommend that you arrive 20 minutes in advance of event start time to ensure that you are comfortably seated in time for the start of the performance.
  • The management reserves the right to refuse admission.
  • The Diss Corn Hall Trust reserves the right to alter or amend the programme as necessary as a result of unforeseen circumstances. In the unlikely event of this happening, and where possible we will make every effort to inform ticket holders of these changes in advance. We therefore ask that you complete your booking with your correct email address and best contact telephone number.
  • Up to £1.00 of the ticket price paid for all shows goes to the Building Improvement Fund.
  • The number of wheelchair positions is strictly limited so wheelchairs users should check with the Box Office for availability prior to booking so a place can be reserved for you. If you are registered disabled and require someone to accompany you, The Diss Corn Hall trust is now working in conjunction with Nimbus Access Cards and these can be applied for online here: Access Card: Making access easy  If a companion is required we will offer a complimentary ticket for your companion.
  • No photography is allowed unless otherwise advised. NO recording of any show is permitted unless clearly stated by the promoter at the start of the event.
  • On occasion The Diss Corn Hall Trust may employ photography services to help capture events. The photographers will be identifiable by a hi-vis vest. These images maybe used across our social media platforms, website and on Diss Corn Hall Trust publications. By attending our events you agree to your image being captured. If you do not want your image to be captured and used, please make the photographer at the time of the event.
  • To be admitted to the auditorium you will require a valid ticket to be shown. This may be printed at home from an email from our Box Office or you may follow the ticket link app and show tickets on your mobile device. If you are unable to access tickets on your phone or print them at home, please ask our Box Office to assist you.
  • Late comers will not be allowed access to the auditorium until a suitable point in the performance is determined by the company. In some cases this may not be for some time.
  • The Corn Hall accepts no responsibility for possessions lost or stolen on the premises. We do check spaces thoroughly after events and anything we find will be put in our lost property.
  • Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.
  • The health, safety and wellbeing of our staff and other audience members is our priority. We reserve the right to refuse admission or ask you to leave for behaviour which we feel is likely to cause damage, injury or annoyance, or if you don’t respond to our reasonable requests. No refunds will be offered in this circumstance.
  • Smoking, including e-cigarettes, is not permitted anywhere in our buildings (unless for artistic purposes only)
  • Event management reserve the right to make changes to these Terms & Conditions at any time without prior notice.

 

Terms and Conditions for Instalment Payment Options For Panto 2025 – Beauty and the Beast

  • Payment by instalment is available for purchases of Family Tickets for performances of Beauty and the Beast, The Panto, at The Corn Hall Diss in December 2025 only.
  • Family tickets comprise either 2 x adults and 2 children (under 16 years) or 1 x adult and 3 x children (under 16 years).
  • By entering into this instalment payment plan arrangement you are committing to buying a Family Ticket.
  • The Corn Hall’s standard booking fee of £2.50 per cart will still apply for this purchase.
  • The instalment payment plan is structured as follows:
    • 1st payment – £20.00 to be paid at the time of purchase.
    • 2nd payment – £20.00 to be paid on or after Friday 1 August and on or before 23:59 on Friday 29th August 2025.
    • 3rd payment – £25.00 to be paid on or after Wednesday 1 October on or before 23:59 on Friday 31st October 2025.
  • If you have not paid the final balance of your tickets on or before 23:59 on Friday 31st October 2025, your tickets will be cancelled and no refund will be given.
  • Any subsequent reduction in your required ticket quantities will not reduce the total balance as initially agreed.
  • You cannot transfer your tickets to any other panto performance, or another show, as part of your payment plan.
  • All payments are strictly non-refundable at any stage.
  • In the highly unlikely event that the performance that your family ticket is booked for is cancelled, we will endeavour to reschedule the performance and if we cannot then we will refund the cost of the ticket.
  • The Corn Hall’s standard booking fees are not refundable in any situation.
  • This does not affect your statutory rights.