Box Office: 01379 652241

DISS • NORFOLK

TERMS & CONDITIONS

The Diss Corn Hall Trust reserves the right to amend or alter these terms and conditions at any time. Where significant changes are made we will use reasonable actions to inform you with as much notice as possible including, but not limited to, displaying notices, sharing on social media.

These terms and conditions relate to the purchase and supply of Tickets, Creative Engagement Events, Workshops, and Friends schemes. Please read these terms and conditions carefully before purchasing any of the above as by doing so, you accept that these terms and conditions will govern all contracts.

The Corn Hall Diss is the operating name of The Diss Corn Hall Trust. Tickets are sold by The Corn Hall Diss on behalf of producers, promoters and third-party event organisers. On occasion producers or promoters may sell a small selection of tickets via their own ticketing platforms. The Diss Corn Hall Trust cannot be responsible for tickets sold via these platforms.

The Diss Corn Hall Trust is a registered Charity No. 1136553

Nothing in these terms and conditions is intended to affect your statutory rights.

It is the responsibility of the customer to ensure tickets in their possession are for the correct date and time; please check your ticket carefully as we might not be able to correct mistakes. Please check your ticket at the time of purchase and contact the Box Office if there are any issues.

Booking fee.

The Corn Hall Diss does not receive any external funding and one of the ways in which the charity can ensure that the doors remain open is to have a booking fee. This fee goes towards our day to day running costs. We are currently reviewing how this is implemented.

Bookings made via telephone, online or in person are currently subject to a £2.50 transaction fee or a £1.50 booking fee which is included in the the face value of the ticket. This will be clearly stated on the website entry for the event. In the event of a cancellation, ticket holders will be refunded the total amount.

By default, all tickets are now print at home e-tickets. These can be shown on a mobile device or in printed form when entering the auditorium. Tickets can be printed and/or posted on request at an additional fee of £4.50 per ticket.

Customers attempting to use tickets for an incorrect date or time will not be admitted.

By accepting the order and buying your ticket(s) and attending this/these event(s) you are accepting the following Terms & Conditions and agreeing to be bound by them and to comply with all applicable laws and regulations.

Refunds and Credit Notes

Refunds

All ticket sales are final. The Corn Hall Diss does not offer refunds for tickets purchased, except in circumstances where an event is entirely cancelled by the event producer. It is the policy of The Corn Hall Diss to make every effort to reschedule an event where possible. Where a rescheduling cannot be found then tickets will be refunded. When an event has been cancelled and refunds offered, there will be only a window of 14 days to claim a refund. No refunds will be given outside of this window period.

Credit Notes or Exchanges

Tickets cannot be exchanged for alternative events or converted into credit notes, except where an event is on for more than one night such as pantomime.

Event Cancellation

If an event is cancelled by the event producer, ticket holders will be contacted directly and offered:

  • A full refund to the cost of the ticket, or
  • A credit added on your account, or
  • The option to donate the ticket value to support The Corn Hall Diss’ charitable work.

We will make every effort to contact ticket holders by email and phone. It is your responsibility to ensure that all contact information we hold for you is up to date.

Rescheduled Events

If an event is rescheduled, tickets will automatically be valid for the new date. If you cannot attend the rescheduled date, please notify us within 14 days of the announcement for a refund.

Third-Party Purchases

Tickets purchased through third-party vendors are subject to their terms and conditions. The Diss Corn Hall Trust cannot and will not be responsible of refunds for these purchases.

Lost or Misplaced Tickets

Lost tickets cannot be refunded. Please contact the Box Office for assistance in reissuing tickets.

No Reserved Tickets

Tickets cannot be held or reserved without payment. All bookings must be paid in full at the time of purchase to secure seats.

Event-Specific Ticket Policy

Tickets purchased are valid only for the specific event, date, and time stated at the point of booking. They do not guarantee admission to any particular performer, act, or segment within the event. The event program may be subject to change without notice, and such changes do not constitute grounds for a refund or exchange unless the entire event is cancelled.

Discount offers and sales

All discounts, promotional offers, and concessionary rates are subject to availability and may be implemented or withdrawn at any time without prior notice. Discounts cannot be applied retrospectively to tickets already purchased and may not be combined with other offers unless explicitly stated. Proof of eligibility for concessions (such as student, senior, or disability status) must be presented at the time of purchase or upon entry to the venue. The Diss Corn Hall Trust reserves the right to withdraw or amend any discounts, concessions, or promotional sales at its sole discretion and without prior notice. The venue also reserves the right to refuse or revoke discounts if misuse is suspected. Special sales or promotional pricing may be limited to specific events, dates, or seating areas at the discretion of the venue.

Mixed Comedy Nights

The Diss Corn Hall Trust engages with an external company to provide a mixed lined up of comedians. Unless explicitly stated on the event page please note the following:

  • Strictly over 18s only.
  • Any customers continually disrupting the show, using their mobile phones, heckling, shouting out or talking WILL be asked to leave.
  • Line-ups are correct at time of purchase, but may be subject to change. No refunds will be offered for changes to the line-up but we will always endeavour to replace with like for like performers.
  • Customers may not be notified of any changes made to shows with multiple comedians performing.
  • Tickets are non-refundable, barring a full show cancellation. If a show is cancelled all tickets will be refunded in full.
  • Ticket holders consent to the recording and filming of themselves as members of the audience.

Please read the following carefully:

  • We recommend that you arrive 30 minutes in advance of event start time to ensure that you are comfortably seated in time for the start of the performance.
  • The management reserves the right to refuse admission.
  • The Diss Corn Hall Trust reserves the right to alter or amend the programme as necessary as a result of unforeseen circumstances. In the unlikely event of this happening, and where possible we will make every effort to inform ticket holders of these changes in advance. We therefore ask that you complete your booking with your correct email address and best contact telephone number.
  • Up to £1.00 of the ticket price paid for all shows goes to the Building Improvement Fund.
  • The number of wheelchair positions is strictly limited so wheelchairs users should check with the Box Office for availability prior to booking so a place can be reserved for you. If you are registered disabled and require someone to accompany you, The Diss Corn Hall trust is now working in conjunction with Nimbus Access Cards and these can be applied for online here: Access Card: Making access easy If a companion is required we will offer a reduced ticket for your companion.
  • No photography is allowed unless otherwise advised. NO recording of any show is permitted unless clearly stated by the promoter at the start of the event.
  • On occasion The Diss Corn Hall Trust may employ photography services to help capture events. The photographers will be identifiable by a hi-vis vest. These images maybe used across our social media platforms, website and on Diss Corn Hall Trust publications. By attending our events you agree to your image being captured. If you do not want your image to be captured and used, please make the photographer at the time of the event.
  • To be admitted to the auditorium you will require a valid ticket to be shown. This may be printed at home from an email from our Box Office or you may follow the ticket link app and show tickets on your mobile device. If you are unable to access tickets on your phone or print them at home, please ask our Box Office to assist you.
  • Late comers will not be allowed access to the auditorium until a suitable point in the performance is determined by the company. In some cases this may not be for some time.
  • Once purchased, ticket refunds can only be made on the very rare occasion that a performance is cancelled. Please note that booking fees are non-refundable.
  • The Corn Hall accepts no responsibility for possessions lost or stolen on the premises. We do check spaces thoroughly after events and anything we find will be put in our lost property.
  • Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademarks in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.
  • The health, safety and wellbeing of our staff and other audience members is our priority. We reserve the right to refuse admission or ask you to leave for behaviour which we feel is likely to cause damage, injury or annoyance, or if you don’t respond to our reasonable requests. No refunds will be offered in this circumstance.
  • Smoking, including e-cigarettes, is not permitted anywhere in our buildings (unless for artistic purposes only)
  • Audience members aged 17 and under must be accompanied by an adult over 18.