FAQs

The Box Office is open from Monday to Saturday 10am-4pm, and at least 1 hour prior to the start of an evening or weekend performance. Times may be subject to change on event days and public holidays. You can book tickets 24 hours a day through our website.

Payment can be made;
in person using cash
in person by cheque with a valid cheque guarantee card
in person using a debit or credit card
on the internet or telephone using a debit or credit card

Following customer feedback, we’re changing the way we charge our booking fee. We are phasing out the £2.50 per booking transaction fee and moving to including a booking fee within all our ticket prices. We have clearly marked the shows which were on sale before this change and for which a £2.50 booking fee applies.

We are in the process of moving away from printed tickets and embracing digital tickets. Please download/screenshot the QR code for the event that you are attending and have this available to scan upon arrival at the venue.

We can post tickets out for a small charge.

All ticket sales are final.

The Corn Hall Diss does not offer refunds for tickets purchased, except in circumstances where an event is entirely cancelled by the event producer. It is the policy of The Corn Hall Diss to make every effort to reschedule an event where possible. Where a rescheduling cannot be found then tickets will be refunded. When an event has been cancelled and refunds offered, there will be only a window of 14 days to claim a refund. No refunds will be given outside of this window period.

Credit Notes or Exchanges

Tickets cannot be exchanged for alternative events or converted into credit notes, except where an event is on for more than one night such as pantomime.

Event Cancellation

If an event is cancelled by the event producer, ticket holders will be contacted directly and offered:

• A full refund to the cost of the ticket, or
• A credit added on your account, or
• The option to donate the ticket value to support The Corn Hall Diss’ charitable work.

We will make every effort to contact ticket holders by email and phone. It is your responsibility to ensure that all contact information we hold for you is up to date.

Doors will usually open 30 mins before the start of an event. Occasionally this will not be possible for technical reasons.

Our doors usually open approximately 30 minutes before the start time of an event and we recommend people aim to arrive early and enjoy what our Bar and Cafe have to offer. However if you are late our stewards will aim to seat you as quickly as possible in a suitable break in the performance.

Where known show finish times are listed on individual event pages. Please note that these timings are approximate. If a finish time is not given ask the box office and we will endeavour to find out for you.

We offer a range of discounted rates for selected shows including over 60s, under 16s, students, disabled patrons and those in receipt of benefits. Customers can only use one discount per show, e.g. group discounts, promo codes etc. Not all discounts are available on all shows and proof of status may be required.

On some of our events we are able to offer savings via a family ticket. Where advertised a family ticket consists of 4 tickets of which there can be a maximum of 2 adults.

All children under the age of 16 must be accompanied by a paying adult with a maximum of 4 children per adult. Please note that age ranges for family shows are a guide only.

Children under 18 months will be admitted free of charge to age appropriate shows, but they must sit on the lap of their respective parent/guardian. Please check with the box office at the tome of booking as this does not apply to all events. Any child using a seat will have to pay the normal child ticket price. Please note that age ranges for family shows are a guide only.

Yes, please read our Access section for more information about our facilities.

We are unable to offer parking at the venue but Blue Badge Holders may park sensibly in St Nicholas Street. There are numerous public car parks within easy walking distance of the Corn Hall. Parking after 5pm is free in the council car parks. 

You can join our online mailing list here

The Corn Hall can be hired for your own performance, meeting, event, or wedding. You can find more information about this in our Hire Us section.